Welcome
Welcome to the Remedial Triangle Help Center. Here you’ll find how to get help, submit a support ticket, and understand our support policies.
Get help
- In-app Help: Tap Help in the application to access documentation and self-service options.
- Help Center: Visit https://remedialtriangle.com/help-center for articles, FAQs, and forms.
- Contact us: Email info@remedialtriangle.com, call 855-536-9900, or use our online form at https://remedialtriangle.com/contact/
- Time zone: Eastern Time (US & Canada)
- Support hours: Mon–Fri, 9:00–17:00 ET
Submit a ticket
- How to create: Go to Help Center > New Ticket or use the “Submit a ticket” form on our contact page.
- What to include: Product name/version, a concise summary, steps to reproduce, screenshots/logs, and your preferred contact method.
- Acknowledgement: We’ll acknowledge your ticket within 2 hours on business days.
- Status: You can track updates in the Support Center or via email.
SLA and hours
- Initial response time: Within 4 hours (business days, ET).
- Resolution target: Within 24–72 hours from ticket creation, depending on impact level:
- Low impact: 24–48 hours
- Medium impact: 48–72 hours
- High impact: 72 hours
- After-hours: If you contact us after hours, we’ll respond on the next business day.
- Holidays: Observed holidays may affect response and resolution times.
Escalations
- When to escalate: If your issue isn’t resolved within 12–24 hours, please escalate.
- How to escalate: Email info@remedialtriangle.com with “Escalation” in the subject or submit an escalation request via https://remedialtriangle.com/contact/ (select “Escalation”).
- After-hours escalation: For urgent issues after hours, contact info@remedialtriangle.com or call 855-536-9900.
FAQs
How do I reset my password?
Use the “Forgot Password” link on the login page or contact support if you’re locked out.
Where can I find invoices and billing info?
Go to Account > Billing in the app or contact support for copies.
Can I cancel or change my plan?
Yes. Go to Account Settings > Plans or contact support to assist.
What data do you collect and how is it protected?
See our Privacy Policy for details on data collection, use, and protection.
How do I provide feedback about the platform?
Use the Feedback form in Help Center or email info@remedialtriangle.com.
Privacy and data handling
- We protect your data with industry-standard security measures.
- Data is stored in secure facilities, and access is restricted to authorized personnel.
- For more details, see our Privacy Policy and Security Whitepaper at https://remedialtriangle.com/privacy-policy/.
Feedback
- We value your input. Use the Feedback form in Help Center or email info@remedialtriangle.com to share suggestions or report issues.
Need more help?
- If you can’t find what you’re looking for, contact us at info@remedialtriangle.com or 855-536-9900, or submit a ticket at https://remedialtriangle.com/contact/.
